Thank you for your order! I want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we accept returns and offer refunds under the following conditions:
1. Return Window
You have 30 days from the date of delivery to initiate a return.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- Certain items are non-returnable, such as downloadable products.
3. How to Initiate a Return
To initiate a return, please contact me at nicole@shebuildsherhome.com with your order number and reason for return. I will provide you with a return authorization and further instructions.
4. Return Shipping
You are responsible for paying your own shipping costs for returning your item, unless the return is due to a mistake on our part (e.g., incorrect item sent). We recommend using a trackable shipping service or purchasing shipping insurance for items to ensure that they reach us.
5. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days (usually 5-10 business days).
6. Contact Us
If you have any questions or concerns regarding our return policy, please contact us at nicole@shebuildsherhome.com
Thank you for choosing us!
